BotJunkie » Artificial General Intelligence For Rent, $0.20 Per Minute

BotJunkie » Artificial General Intelligence For Rent, $0.20 Per Minute.

Coming soon to a telemarketing center near you!

This is something that future AGIs may be able to offer… Especially tantalizing is the possibility that you might be able to find this in computers and household electronics. The AGI behind SmartAction, though, isn’t quite so sophisticated. It’ll be able to do a couple things that current systems can’t do to make your automated call center experience a little more, um, pleasant… Read what improvements you can expect, after the jump.

A few of the system’s features are:

> When a spoken word or phrase is unclear or ambiguous, it chooses the hypothesis that is most likely or appropriate given the context of the conversation, just as people do. Example: It correctly understands red or read when the expected answer is either a color or an action.

> It expertly handles synonyms and disambiguates pronouns. Example: it recognizes the myriad ways how people say yes (yes, yeah, yep, sure, absolutely, for sure, jez, definitely, etc.) and no (no, nope, nah, no way José, etc.)

> It dynamically optimizes the speech recognition engine and provides personalized responses by continuously understanding the context of the call and remembering the caller’s preferences, previous calls and other relevant data. In subsequent calls, callers don’t have to answer the same questions again, greatly enhancing their experience. If a call is interrupted, it can call the customer back and pick up the conversation where it left off.

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